Privacy Policy

Information We Collect

Personal Information

When you make a reservation or stay with us, we may collect:

• Name, address, phone number, and email address
• Payment information and billing details
• Passport or government-issued ID information
• Preferences for room type, dining, and hotel services
• Emergency contact information

Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our website
• Cookies and similar tracking technologies

How We Use Your Information

We use your personal information to:

• Process and manage your hotel reservations
• Provide personalized hotel services and experiences
• Communicate about your stay and hotel updates
• Process payments and prevent fraudulent transactions
• Comply with legal and regulatory requirements
• Improve our services and facilities
• Send marketing communications (with your consent)

Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist with hotel operations, payment processing, and IT services
• Legal Requirements: When required by law, court order, or government regulations
• Business Partners: With your consent, for joint marketing or promotional activities
• Emergency Situations: To protect the safety and security of guests and staff

Data Security

We implement comprehensive security measures to protect your personal information:

• Industry-standard encryption for data transmission and storage
• Secure payment processing systems
• Regular security audits and assessments
• Limited access to personal information on a need-to-know basis
• Employee training on data protection and privacy practices

Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• File a complaint with privacy authorities
• Request information about how your data is used

Cookies and Tracking

Our website uses cookies to enhance your browsing experience:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand website usage patterns
• Marketing Cookies: Enable personalized advertising and promotions

You can manage cookie preferences through your browser settings.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Improve our services and customer experience

Guest registration information is typically retained for 7 years as required by Canadian hospitality regulations.

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered guests
• Providing notice during your next hotel visit

Last Updated: December 2024